Rules of accommodation

Rules of accommodation: Photo
21.06.2022

CHECK-IN RULES

CHECK-IN from 14:00

If the guest stays no more than a day (24 hours), the fee will be charged at least a day (without meals), regardless of the check-out time and check-in time.

ARE YOU PLANNING TO ARRIVE AT THE HOTEL BEFORE 14:00?

EARLY CHECK-IN SERVICE - 50% of the cost of the day according to the price list valid on the date of arrival.

Accommodation earlier than 14:00 Moscow time on the day of arrival is not guaranteed and can be carried out if there are available clean rooms of the appropriate category. If a guest stays from 0:00 to 14:00 on the day of arrival, the accommodation fee is charged in the amount of the cost of half a night's stay (without the cost of additional services, including meals) subject to his continued stay after 12:00 on the day of arrival. The price list can be found at the link.

LUGGAGE ROOM - free of charge

Every guest of the hotel city can use the services of luggage storage located in the halls near the reception and accommodation counters for free. For the convenience of guests, luggage rooms are open around the clock. The rooms are in closed access and are opened by an employee of the reception and accommodation service at the request of the guest. Baggage return is carried out upon presentation of the baggage receipt received at baggage check-in.

DEPARTURE RULES

CHECK-OUT before 12:00

After the agreed period of accommodation, the guest is obliged to vacate the room. If you wish to extend the period of accommodation, you must notify the reception and accommodation department of the hotel and wellness complex no later than 2 hours before check-out time - 12 o'clock Moscow time. The extension of the stay in the same room is possible only if there is no confirmed reservation for it in favor of third parties.

ARE YOU PLANNING TO LEAVE AFTER 12:00?

THE "LATE CHECK-OUT" SERVICE is 50% of the cost of the day according to the price list valid on the date of departure.

In case of late departure of the guest (after 12:00 Moscow time on the day of departure), the accommodation fee is charged in the following order:

  • until 18:00 Moscow time on the day of departure – payment for half a day of accommodation (without meals);
  • from 18:01 to 23:59 Moscow time on the day of departure – payment for a full day of accommodation (without meals).

The provision of the "Late check-out" service is not guaranteed and is possible only if there are available rooms on the day of the service, so we recommend that you inform the reception and accommodation service in advance about the need for late check-out.

LUGGAGE ROOM – free of charge

Every guest of the hotel city can use the services of luggage storage located in the halls near the reception and accommodation counters for free. For the convenience of guests, luggage rooms are open around the clock. The rooms are in closed access and are opened by an employee of the reception and accommodation service at the request of the guest. Baggage return is carried out upon presentation of the baggage receipt received at baggage check-in.

LIST OF DOCUMENTS REQUIRED UPON CHECK-IN AT THE HOTEL:

1) An identity document.

  • foreign passport for foreign citizens;
  • diplomatic passport;
  • service passport;
  • temporary ID card* (issued in exchange for a military ID card, or identity card, for persons who are undergoing military service).

For minors over 14 years of age

For children under 14 years old

  • passport of a citizen of the Russian Federation;

  • in the absence of legal representatives, the settlement is carried out on the basis of consent of legal representatives (one of them).

  • birth certificate – for persons under the age of 14;
  • in the absence of legal representatives, it is necessary to present consent (one of them).

  • identity documents of parents (adoptive parents, guardians), accompanying person(s).


*a temporary identity card of a citizen of the Russian Federation issued for the period of passport registration in accordance with the procedure approved by the authorized federal executive authority.

2) Document confirming the booking:

  • Confirmation of booking directly in the city-hotel «Barkhatnye sezony»

  • Travel voucher of a tour operator or travel agency

Detailed rules of accommodation can be found at link.


REGISTRATION CARD

When checking into the hotel at the reception, each guest will need fill out the document, containing information about the guest and performing the functions of a contract between the hotel and the guest. The registration card confirms the type of accommodation, the length of stay and the cost of the room, expresses the guest's agreement with the Rules of accommodation.

Important when filling out:

  • The name of the quarter is filled in upon check-in;

  • When settling in a family, it is filled in for each family member, including children separately.

EXTRA BED / MEALS

Additional accommodation for a child with meals aged from 0 to 3 years is provided free of charge (without providing an extra bed). Additional accommodation for a child aged 3 to 12 years is available for an additional fee according to the price list valid on the date of arrival. You can find out the cost of an additional seat, as well as breakfast, lunch and dinner at the link.