Rules of residence in the city-hotel «Barkhatnyye sezony», Sochi

CHECK-IN RULES

CHECK-IN from 14:00

If the guest stays no more than a day (24 hours), the fee will be charged at least a day (without meals), regardless of the check-out time and check-in time.

ARE YOU PLANNING TO ARRIVE AT THE HOTEL BEFORE 14:00?

EARLY CHECK-IN SERVICE - 50% of the cost of the day according to the price list valid on the date of arrival.

Accommodation earlier than 14:00 Moscow time on the day of arrival is not guaranteed and can be carried out if there are available clean rooms of the appropriate category. If a guest stays from 0:00 to 14:00 on the day of arrival, the accommodation fee is charged in the amount of the cost of half a night's stay (without the cost of additional services, including meals) subject to his continued stay after 12:00 on the day of arrival.

LUGGAGE ROOM - free of charge

Each guest of the hotel city can use the services of luggage storage located in the halls near the reception and accommodation counters for free. For the convenience of guests, luggage rooms are open around the clock. The rooms are in closed access and are opened by an employee of the reception and accommodation service at the request of the guest. Baggage return is carried out upon presentation of the baggage receipt received at baggage check-in.

DEPARTURE RULES

CHECK-OUT before 12:00

After the agreed period of accommodation, the guest is obliged to vacate the room. If you wish to extend the period of accommodation, you must notify the reception and accommodation department of the hotel and wellness complex no later than 2 hours before check-out time - 12 o'clock Moscow time. The extension of the stay in the same room is possible only if there is no confirmed reservation for it in favor of third parties.

ARE YOU PLANNING TO LEAVE AFTER 12:00?

THE "LATE CHECK-OUT" SERVICE is 50% of the cost of the day according to the price list valid on the date of departure.

In case of late departure of the guest (after 12:00 Moscow time on the day of departure), the accommodation fee is charged in the following order:

• until 18:00 Moscow time on the day of departure – payment for half a day of accommodation (without meals);
• from 18:01 to 23:59 Moscow time on the day of departure – payment for a full day of accommodation (without meals).

The provision of the "Late check-out" service is not guaranteed and is possible only if there are available rooms on the day of the service, therefore we recommend that you inform the reception and accommodation service in advance about the need for late check-out.

LUGGAGE ROOM – free of charge

Each guest of the hotel city can use the services of luggage storage located in the halls near the reception and accommodation counters for free. For the convenience of guests, luggage rooms are open around the clock. The rooms are in closed access and are opened by an employee of the reception and accommodation service at the request of the guest. Baggage return is carried out upon presentation of the baggage receipt received at baggage check-in.

REGISTRATION CARD

When checking into the hotel at the reception, each guest will need to fill out a document containing information about the guest and performing the functions of an agreement between the hotel and the guest. The registration card confirms the type of accommodation, the length of stay and expresses the guest's agreement with the Rules of accommodation.

Important when filling out:

• The name of the quarter is filled in upon check-in;
• When settling in a family, it is filled in for each family member, including children separately.

1.1. These Rules for the provision of hotel services in the Omega Center Hotel and Wellness Complex (hereinafter referred to as the Rules) are developed in accordance with the Civil Code of the Russian Federation, the Law of the Russian Federation dated 07.02.1992 No. 2300-I "On Consumer Rights Protection", the Rules for the Provision of Hotel Services in the Russian Federation, approved by the Decree of the Government of the Russian Federation from 18.11.2020 N 1853, and regulate relations related to the provision of hotel services in the hotel and wellness complex of the NAO "Center "Omega".

1.2. Other conditions, procedures and legal consequences related to booking, provision and payment of hotel services, as well as the grounds for liability of the contractor (hereinafter referred to as the Hotel), the consumer (hereinafter referred to as the Guest), not regulated by these Rules, are subject to application in accordance with the current legislation of the Russian Federation.

Basic concepts used in these Rules:

booking – pre-booking by a guest of rooms in a hotel and wellness complex;

hotel and wellness complex is a property complex (buildings, part of buildings, equipment and other property, including the adjacent territory) intended for the provision of hotel and additional services, located at the following addresses:
"Yekaterininsky kvartal" 354340, Krasnodar Territory, Sochi, Boulevard of Hopes, 12, 14, 16, 20, 22, 24, 26, 28, 30, 32, 34, 36, 38, 40, 42, 44;
"Semeynyy kvartal" 354340, Krasnodar Territory, Sochi, Dibrova str., 4, 6, 8; Figurnaya str., 28, 30, 32;
- "Sportivnyy kvartal" 354340, Krasnodar Territory, Sochi, Figure street, 23, 23/1, 23/2, 23/3, 23/4, 23/5, 27, 27/1, 27/2, 29, 29/1, 29/2;

hotel services – a complex of services provided by the Hotel to provide temporary accommodation to Guests at the Hotel, including mandatory services, the cost of which is included in the room price, the list of which is determined by the Hotel in accordance with the category assigned to the accommodation facility and is brought to the attention of the Guest in accordance with the requirements of current legislation;

additional services – services, the cost of which is not included in the cost of hotel services;

guest – a natural or legal person who intends to order or purchase, or who orders or purchases hotel services exclusively for personal and other needs not related to the implementation of business activities in accordance with the agreement on the provision of hotel services in favor of the Guest;

hotel – non-public joint stock company "Technology transfer center of the construction complex of the Krasnodar territory "Omega" (NAO "Center "Omega"), TIN 2309102040, OGRN 1062309026812, which has the exclusive right to the trademark hotel city «Barkhatnye sezony»

local time – time of the time zone in which the Hotel is located (Sochi – UTC+3, Moscow time);

room (hotel room)– a room in the Hotel intended for temporary accommodation of Guests;

security payment (deposit) – funds to be deposited by the Guest to the cashier or to the Hotel's settlement account before the provision of hotel services as a way to ensure the fulfillment of obligations to compensate for damage in case of its infliction and (or) payment for additional services, and subject to refund in the absence of grounds for withholding them;

price list – reference information about the cost and list of hotel and additional services approved by local regulations of the Hotel, placed in the corner of the consumer at the reception and accommodation counters, in the information folder at the counters of service and interaction with Guests, as well as on the official website of the Hotel;

check–out time - the time set by the Hotel for the arrival and departure of the Guest;

check–in time is 14:00 local time;

check–out time is 12:00 local time;

day – a period of time starting from the check-in time and ending with the check-out time of the day following the day of the Guest's arrival, as well as every subsequent 24 (twenty-four) hours before the check-out time;

room price – the cost of providing hotel services per day;

mask mode - a mode that provides for the use of personal respiratory protection equipment when located in a certain territory: medical masks (disposable, reusable), respirators and other textile products replacing them;

social distancing is a complex of sanitary and epidemiological measures of a non-drug nature aimed at slowing the spread of infection, providing for a reduction in contacts with other people and maintaining a 1.5- 2 meter distance from each other.

2.1. The Hotel's working hours are round-the-clock.

2.2. Working hours of public catering establishments (restaurants, bars) The hotel is installed separately for each institution.

2.3.The Guest has the right to receive information about the working hours of the Hotel's catering establishments at the reception and accommodation desk or the service desk and interaction with Guests.

2.4. Information about the order of accommodation in the Hotel and the conditions of use of hotel and additional services (including these Rules, fire safety rules, rules for the use of household appliances, etc.) is posted in each room, as well as in the corner of the consumer at the reception and accommodation counters and in information folders at the service counters and interaction with Guests.

2.5. The hotel is intended for temporary accommodation of Guests for an agreed period.

2.6. The maximum period of continuous stay of Guests in the Hotel is not limited and is the same for all categories of Guests.

3.1. The Hotel makes room reservations if there are available rooms by accepting a booking request from the Guest via mail, telephone and/or other communication, which allows it to be reliably established that the request comes directly from the Guest.

3.2. The Hotel undertakes to provide the Guest with a free room of the appropriate category. The possibility of booking an individually-defined room is not provided by the Hotel.

3.3. Booking rooms through the Hotel's website is carried out by filling out the prescribed form.

3.4. The booking is considered confirmed from the moment the Guest receives a corresponding notification containing information about the name of the Hotel, the category (type) of the booked room, its cost for the entire period of accommodation, the booking conditions, the duration of the Guest's stay in the hotel and wellness complex, as well as other information determined by the Hotel.

3.5. When concluding a contract with a Guest, a booking request form may be established. The booking is considered confirmed from the moment the Guest receives the booking confirmation from the Hotel established by the contract.

3.6. The Hotel uses guaranteed and non-guaranteed booking systems.

3.6.1. Guaranteed booking is a type of booking in which the Hotel waits for the Guest before the check-out time of the day following the day of scheduled arrival, provided that the Guest makes an advance payment in the amount of the room price no later than 18:00 local time of the day preceding the day of scheduled arrival.

In case of non-payment of the advance payment within the prescribed period, the booking is considered non-guaranteed and the conditions provided for in paragraph 3.6.2 of these Rules apply to it.

The agreement with the Guest may establish a form of cancellation agreed by the parties.

In case of late cancellation of the reservation, delay of more than 24 (twenty-four) hours or no-show, the guaranteed reservation is canceled, and the Guest is charged for the actual downtime of the room in the amount of the room price for the first day of stay, unless otherwise provided by the terms of the contract.

The contract with the Guest may stipulate the payment of a fine in the amount of the full cost of hotel services for the entire agreed period of stay to the Hotel in case of late cancellation of the reservation, late arrival or no-show of the Guest.

Untimely refusal a cancellation received by the Hotel less than 24 (twenty-four) hours before the check-in time of the scheduled arrival day is recognized as a cancellation.

The arrival of a Guest after the check-in time of the day of the planned arrival and before the check-out time of the day following the day of the planned arrival is considered late.

No-show is the non-arrival of a Guest to the reception desk and accommodation of the Hotel before the check-out time of the day following the day of scheduled arrival.

3.6.2. Non-guaranteed reservation is a type of reservation in which the Hotel waits for the Guest until 18:00 local time on the day of the scheduled arrival, after which the reservation is canceled.

In case of non-guaranteed booking, the advance payment is not made by the Guest.;

3.7. When booking, the Guest chooses the room category. Individual determination of the hotel room of the category chosen by the Guest is carried out by the Hotel when the Guest is accommodated.

3.8. Cancellation of the booking request is carried out by the Hotel by accepting the cancellation of the room reservation from the Guest by mail, telephone and/or other communication, which allows to reliably establish that the cancellation of the room reservation comes directly from the Guest.

3.9. The Guest has the right to cancel the booking request without applying any sanctions to him no later than 24 (twenty-four) hours before the check-in time of the scheduled arrival day.

3.10. For bookings made on the terms of special offers through the Hotel's website, other cancellation conditions may be provided.

4.1. The Contract is concluded between the Guest and the Hotel by drawing up a document signed by the two parties and containing the following information:

• name of the Hotel, information about its state registration;
• information about GOST (name and information about the state registration of a legal entity and its location;/li>
• surname, first name, patronymic (if any) of an individual, information about the identity document issued in accordance with the established procedure, address of residence (place of stay), contact phone number, e-mail address (if any);/li>
• information about the number provided;
• room price;
• the period of stay at the Hotel;
• other necessary information (at the discretion of the Hotel).

4.2. The Contract is concluded upon presentation by the Guest of an identity document issued in accordance with the established procedure, including:

• passport of a citizen of the Russian Federation certifying the identity of a citizen of the Russian Federation on the territory of the Russian Federation;
• passport of a citizen of the USSR, certifying the identity of a citizen of the Russian Federation, before replacing it with a passport of a citizen of the Russian Federation within the prescribed period;
• birth certificates - for a person under the age of 14;
• passport certifying the identity of a citizen of the Russian Federation outside the Russian Federation - for a person permanently residing outside the Russian Federation;
• passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen;
• a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person;
• temporary residence permits for a stateless person;
• residence permit of a stateless person.

If the Guest does not have the above documents, the Hotel has the right to refuse his accommodation.

4.2.1. For accommodation at the rates providing for registration of a sanatorium-resort voucher, the Guest, in addition to an identity document, must have with him:

• a sanatorium-resort voucher, or a voucher to a health-improving organization, a document confirming the booking of sanatorium-resort services to a sanatorium-resort organization (booking confirmation with the booking number, a voucher of the tour operator with the content of information about the booking of a sanatorium-resort voucher);
• a health resort card issued in the form of 072/y for adults and 076/y for children, issued by a medical organization providing outpatient medical care at the place of residence;
• a certificate of the epidenvironment (a document that confirms the information about the absence of contact with a probable patient at least 14 days before the departure date).

If the Guest does not have the above documents, the Hotel has the right to refuse his accommodation.

4.3.The Hotel carries out the registration of accommodation and registration of Guests arriving and departing from the Hotel around the clock.

4.4. Registration of Guests who are citizens of the Russian Federation at the place of stay at the Hotel is carried out in accordance with the Rules of Registration and removal of citizens of the Russian Federation from the registration register at the place of stay and at the place of residence within the Russian Federation, approved by the Decree of the Government of the Russian Federation dated 17.07.1995 No. 713.

4.5.Registration at the Hotel of minors who have not reached the age of 14 is carried out on the basis of identity documents of their parents (adoptive parents, guardians) or close relatives, accompanying person(s), provided that such accompanying person(s) consent of legal representatives (one of them), as well as birth certificates of these minors. Registration at the Hotel of minors who have reached the age of 14 is carried out on the basis of identity documents of these minors, subject to the provision of consent of legal representatives (one of them).

4.6. Registration of a foreign citizen and a stateless person at the place of stay at the Hotel and their removal from the register at the place of stay are carried out in accordance with the Rules of Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation, approved by the Decree of the Government of the Russian Federation dated 15.01.2007 No. 9.

5.1. Subject to pre-booking on the current date, the Hotel provides the Guest with a room at the check-in time.

5.2. The Guest's conditions regarding the location of the hotel room (in particular, the view from the window, the number of floors, the location of several reserved rooms nearby, and others) they are not essential for accommodation, but can be taken into account if there are appropriate available rooms.

5.3. When making an accommodation, the Guest is given a Guest card and a key to the hotel room.

5.4. At the request of the Guest, the Hotel provides the following types of services at no extra charge:

• calling an ambulance;
• use of a first aid kit;
• delivery to the room of correspondence addressed to the Guest upon its receipt;
• wake up to a certain time;
• other services at the discretion of the Hotel.

5.5. The room is cleaned daily, including making the bed. Bed linen is changed once every 3 days. Cleaning is not carried out if a "Do not disturb" sign is posted on the door of the hotel room.

5.6. The Hotel provides additional services on the territory, including catering services, unguarded parking services, an outdoor heated swimming pool and others, the list, cost, order of use and payment of which are specified in the price list and the relevant rules posted in public places on the territory of the Hotel.

Additional services are provided by the Hotel only with the consent of the Guest.

5.7. The Hotel has the right, if necessary, to change the order and place of provision of additional services, including catering services.

5.8. Pets (dogs and cats of small and medium breeds (weighing up to 5 kg) are allowed in the hotel room.
Exceptions to the restrictions are animals that serve the needs of persons with disabilities (guide dogs), and dogs of special departmental units (guard dogs, sniffer dogs, etc.).

5.8.1. The placement of animals is allowed if the following conditions are met:

• mandatory prior (when placing an accommodation) notification of the Hotel staff about the presence of a pet;
• payment for the placement of a pet in accordance with the procedure established by these Rules;
• availability of a certificate from a veterinarian with a note about all vaccinations made to the animal;
• the presence of a special mat or cage, toilet tray, dishes for feeding.

5.8.2. When placing pets, their owners are prohibited:

• feed the animals from dishes belonging to the Hotel;
• leave animals unattended in a hotel room, in the lobby of the building, on the territory of the Hotel;
• take pets with you to public catering facilities, gym, medical center, swimming pool and other public places;
• wash animals in bathrooms, shower cabins of the room, use towels, sheets and other bedding belonging to the Hotel for the needs of animals;
• comb out animals in the room and lobby of the building;
• walking animals on lawns and other hotel grounds;
• to allow aggressive, noisy and other inappropriate behavior of a pet, entailing the creation of danger, inconvenience and uncomfortable stay of other Guests in the Hotel.

5.8.3. The identification by the Hotel of cases of the presence of pets among Guests without paying in advance for their accommodation and non-compliance with the mandatory conditions of their accommodation in the Hotel entails legal consequences provided for in paragraphs 6.13, 8.9 of these Rules.

5.9. The Hotel has the right to replace the hotel room provided to the Guest if the room provided to the Guest is recognized by the Hotel as an emergency during its operation.

An emergency room is recognized as one in which the need for emergency repair, sanitary-epidemiological and other types of work aimed at eliminating the causes that hinder the quality and safe provision of hotel services has been identified.

If the room is recognized as an emergency, the Hotel immediately notifies the Guest of the need to vacate the room within the prescribed period with the simultaneous offer of another free room of the same category or a category higher.

5.10. The Hotel reserves the right to visit the room without the consent of the Guest in case of smoke, fire, flooding, as well as in case of violation by the Guest of these Rules, public order, the order of use of household appliances.

5.11. If it is necessary to extend the period of stay, the Guest is obliged to inform the Hotel about this no later than 2 (two) hours before the check-out time of the day on which the Guest must vacate the hotel room.

The Hotel has the right to extend the period of Guest accommodation if there are available rooms.

In case of extending the stay for a full day or more, the Hotel does not guarantee the extension of the stay in the room occupied by the Guest.

5.12. The presence of a Guest in a hotel room after the check-out time set by the Hotel, in the absence of timely notification of the Hotel about the extension of the stay, as well as non-payment by the Guest of the extension of the stay in accordance with the procedure provided for by these Rules, is the basis for the immediate release of the hotel room occupied by the Guest and entails his obligation to pay for the delay of departure in accordance with the procedure established by paragraph 6.14 of these Rules.

5.13. Upon leaving the Hotel, the Guest makes a final payment for the hotel and additional services provided and hands over the key to the reception desk.

The procedure for accepting a room and making a refund of the deposit (in case of its deposit and there are no grounds for withholding) takes from 10 to 25 minutes, in connection with which the Guest must take this circumstance into account and plan the departure time in advance.

6.1. The hotel has established a daily payment for accommodation in accordance with the check-out time. Hourly payment for Hotel accommodation is not provided.

6.2. Payment for the provision of hotel and additional services at the Hotel is made in rubles of the Russian Federation. The Hotel accepts cash, as well as bank cards of the following payment systems: Visa, Master Card, Union Pay, Mir.

6.3. The price of the room and the list of hotel services, as well as the list and cost of additional services, are established by the current price list.

6.4. The room price is differentiated depending on the room category, the number of Guests staying in the room, other accommodation conditions and is valid for a limited time.

6.5. The room price is set at the time of confirmation of the reservation by the Hotel in accordance with the procedure established in paragraph 3.4 of these Rules, according to the current price list, and in the absence of a preliminary reservation – at the time of registration of the Guest's arrival according to the price list valid at the time of the Guest's accommodation.

When confirming the reservation, the Guest accepts and agrees with the room price and does not have the right to subsequently request their changes when staying at the Hotel.

6.6. When placing a Guest, the advance payment made by the Guest in accordance with paragraph 3.6.1 of these Rules is credited to the cost of hotel services.

6.7. If there are available rooms, the Hotel has the right to accommodate a Guest before the check-in time for an additional fee of half the room price (without providing catering services).

6.8. If the duration of the Guest's stay is less than 24 (twenty-four) hours, the fee is charged for a full day (without catering services), regardless of the time of arrival and departure.

6.9. When checking into a room, the category of which provides for a deposit, the Guest is obliged to make a security payment (deposit) in the amount established by the Hotel in cash or to consent to the authorization of the amount on his bank card as a pledge for the safety of material values in hotel rooms, as well as guarantees of payment for additional services if the Guest uses as such.

If there are no claims of the Hotel at the departure of the Guest to the condition of the room and the property located in it, the deposit amount is subject to refund in full.

6.10. When placing children under the age of 3 (three) at the request of accompanying persons and subject to availability, an extra bed can be provided at no extra charge. At the same time, the child's age must be confirmed by a birth certificate or a corresponding entry in the passport of one of the parents.

6.11. Additional accommodation of children aged 3 years and older in the same room with accompanying persons is provided for an additional fee according to the current price list. The hotel has the right to refuse to provide an extra bed if its installation in the room is not provided.

6.12. Breakfast, lunch and/or dinner for children under 3 years old, staying without a place in the same room with accompanying persons, is provided without additional charge if the price of such a room includes the cost of breakfast, lunch and/or dinner.

6.13. The service of placing pets (up to 5 kg) in the room is subject to an additional payment in the amount of 1,000 (thousand) rubles per day. In case of detection of cases of accommodation of Guests with pets without payment, the Guest is obliged to pay for the accommodation of the animal at the established cost of the service, starting from the day of the Guest's arrival at the Hotel.

For late notification and payment for the accommodation of an animal, the Hotel has the right to charge the Guest a fine in the amount specified in section 8 of these Rules.

6.14. In case of delayed departure of the Guest, the accommodation fee is charged no later than the check-out time of the day of departure in the following order:

• until 18:00 local time on the day of departure - payment for half a day of accommodation (without catering services);
• from 18:01 to 23:59 local time on the day of departure - payment for a full day of accommodation (without catering services).

In these cases, the room price is determined according to the price list valid on the date of departure of the Guest. The room price set for the Guest at the time of booking is not applicable.

Prices for additional services

7.1. The Hotel has the right to:

• require the Guests to comply with these Rules and other regulatory documents regulating the conditions, procedure and legal consequences associated with booking, provision, use and payment of hotel and additional services;
• demand timely and full payment by the Guest for hotel and additional services provided by the Hotel;
• to demand from the Guest compensation for the damage caused by the Guest (including minors living with him, pets) to the property of the Hotel in full;
• unilaterally refuse to provide hotel and additional services in case of violation of these Rules by the Guest, late payment of services, aggressive actions against the Hotel staff and other Guests that threaten their life, health or integrity of property, as well as encroaching on their honor and dignity.

7.2. The Hotel undertakes:

• timely, efficiently and in full to provide the Guest with paid hotel and additional services;
• to ensure the confidentiality of information about the Guest, except in cases of disclosure of information provided for by law and/or an agreement concluded with the Guest;
• provide the Guest with timely, complete and reliable information about the services provided by the Hotel, including information about the scope, procedure for rendering and their cost;
• not to provide additional services without the consent of the Guest.

7.3. The Guest has the right to:

• to use the Hotel and additional services provided by the Hotel, subject to their timely payment;
• receive timely, complete and reliable information about the services provided by the Hotel, including information about the scope, procedure for rendering and their cost;
• to contact the Hotel in the person of employees of the service department and interaction with Guests of the Directorate of the hotel and wellness complex or the reception and accommodation department of the Directorate of the hotel and wellness complex on the quality of services;
• to place pets in the room in strict compliance with the conditions established by these Rules;
• unilaterally refuse to provide hotel and additional services, provided that the Hotel actually pays the expenses incurred by it.

7.4. The guest is obliged to:

• observe the procedure and conditions of Hotel accommodation provided for by these Rules and other documents regulating the conditions, procedure and legal consequences associated with booking, provision and payment of hotel and additional services;
• observe the rules of fire safety on the territory of the Hotel;
• during the time period from 23:00 to 08:00 local time, present your Guest card to a representative of the security service to ensure access to the Hotel;
• vacate the emergency room occupied by him before the start of repair work, within the time limits set by the Hotel;
• respect the rights of other guests;
• take care of the property of the Hotel, prevent its damage and destruction;
• close water intake taps, windows, turn off lights and electrical appliances when leaving the room;
• vacate the hotel room after the paid period of stay;
• in case of loss of the Guest's card and/or room key, immediately notify the Hotel about it in the person of employees of the service department and interaction with guests of the directorate of the hotel and wellness complex or the reception and accommodation department of the directorate of the hotel and wellness complex;
• observe the norms of behavior in public places;
• in case of loss or damage to the property of the Hotel, promptly and in full compensate for the damage caused.

7.5. The guest is prohibited:

• transfer to unauthorized persons the key to the hotel room, as well as the Guest's card;
• leave strangers in the room in your absence;
• store bulky items in the room;
• rearrange, take out, move furniture in rooms and public areas of the Hotel, create noise and otherwise disturb the peace and comfortable stay of other Guests in the Hotel;
• use bicycles, skateboards, gyroscuters, roller skates, scooters and other moving equipment (equipment), including children's, except for children's and wheelchairs, to move in rooms and other Hotel premises;
• use heating devices (boilers, electric kettles, electric stoves, etc.) in the room and in the public areas of the Hotel, with the exception of devices provided by the Hotel;
• bring and store weapons, as well as explosive, flammable, toxic, caustic, poisonous, narcotic substances and other dangerous items that pose a threat to the health and life of citizens;
• in order to limit tobacco smoking advertising, to create a favorable atmosphere for others, to hold actions, to use (smoking, heating, smoldering) tobacco products of any kind (cigarettes, cigars, cigarillos (cigarettes), cigarettes, hookah tobacco, thin-cut smoking tobacco, pipe tobacco, bidi, kretek, sucking tobacco (snus), chewing tobacco, snuff, naswai, electronic cigarettes (steam generators) and other tobacco products (including the IQOS system and HEETS tobacco sticks and other similar devices) in the rooms and other premises of the Hotel (including premises, intended for the provision of public catering services), as well as on the territory adjacent to it, in places not designated for this purpose. For non-compliance with this prohibition, the Hotel has the right to collect a fine from the Guest in the amount specified in section 8 of these Rules;
• consume (drink) alcoholic and alcohol-containing beverages in all public places on the territory of the Hotel.

8.1. The Hotel is not responsible for the valuables of the Guests left in the hotel rooms and other premises of the Hotel.

8.2. The Hotel is responsible for the loss of money, other currency values, securities and other precious things of the Guest, provided that they were accepted by the Hotel for safekeeping or were placed by the Guest in an individual safe provided by the Hotel. The Hotel is relieved of responsibility for the non-preservation of the contents of such a safe if it proves that under the storage conditions, access to the safe by someone without the knowledge of the Guest was impossible or became possible due to force majeure.

To ensure the safety of things, guests are strongly advised to keep the door of the hotel room closed, not to leave visitors alone in the room, not to invite unfamiliar people into the room, not to transfer the room key to third parties.

8.3. A guest who has discovered the loss, shortage or damage to his property is obliged to immediately inform the Hotel in the person of its employees at the reception and accommodation desk or at the service desk and interaction with guests to clarify information and take appropriate response measures. The guest has the right to call the police on his own.

8.4. The Guest's belongings found in the room after his departure or in the room to be released, in case of untimely notification of the Hotel about the extension of the stay, are recognized as forgotten and placed by the Hotel in a separate room of the Hotel, intended for storing things forgotten by the Guests, for a 6-month period from the date of departure of their owner.

After the expiration of the established period, the things forgotten by the Guest are considered unclaimed and are subject to disposal in accordance with the procedure established by the Hotel.

Drinks, food and other perishable products found in the room after the Guest's departure are not subject to storage and are subject to immediate disposal.

8.5. Parking on the territory of the Hotel is unguarded. The hotel is not responsible for the safety of things left in the Guest's vehicle, as well as in case of any damage to the vehicle itself or its loss.

8.6. The Hotel is not liable to the Guest for direct and/or indirect losses and/or lost profits resulting from the temporary absence of telephone and/or mobile (cellular) communication and/ or Internet access and/or other failures in their implementation, as well as due to other circumstances that arose through no fault of The hotel.

8.7. The Guest is responsible and compensates for damage in case of loss or damage to the property of the Hotel due to his fault in accordance with the legislation of the Russian Federation and these Rules.

8.8. In case of violation of the prohibition established by paragraph 10 of paragraph 7.5 of these Rules, the Guest pays the Hotel a fine of 7,000 (seven thousand) rubles for improper fulfillment of the terms of the hotel services agreement.

8.9. For non-compliance with the conditions of accommodation of a pet established by these Rules, the Hotel has the right to collect a fine of 3,000 (three thousand) rubles from the Guest.

8.10. In other cases of non-compliance with these Rules by the Guest, as a result of which the rights of the Hotel are violated and conditions are created for the uncomfortable stay of other Guests in the Hotel, the Hotel reserves the right to draw up an appropriate act in accordance with the Annex to these Rules, with the involvement, if necessary, of representatives of law enforcement, regulatory and other bodies, the adoption of decisions on the termination of the contract for the provision of hotel services unilaterally and the eviction of the Guest from the Hotel.

9.1 The Hotel has the right to:

• to accommodate Guests no more than 1 person per room, except in cases when the arrivals are accompanying persons or members of the same family.

9.2. The Hotel undertakes:

• observe the mask mode (during its validity) by the Hotel staff;
• to ensure the possibility of paid purchase of personal protective equipment (masks, gloves, napkins) on the territory of the hotel and wellness complex;
• ensure the possibility of observing social distancing at reception and accommodation counters;
• perform wet cleaning with the use of disinfectants: all contact surfaces in public areas at least once every 2 hours, the reception desk - after receiving each Guest, common areas - at least once every 4 hours, public toilets - at least once every 2 hours;
• ensure the installation of dispensers with skin antiseptics in public areas;
• perform daily cleaning of rooms with the use of disinfectants at least 1 time a day during the entire stay of the Guest;
• perform room cleaning with the use of disinfectants, treatment of mattress pads with a steam generator, wet carpet cleaning with the use of cleaning chemicals, room ventilation and air disinfection;
• to release medical procedures strictly by appointment.

9.3. The Guest undertakes:

• observe social distancing in public areas and public areas;
• observe the mask regime (during its validity) in closed rooms in the presence of other people, as well as when visiting dining halls of food facilities;
• do not interfere with the daily cleaning of rooms with the use of disinfectants;
• provide independent ventilation of the occupied room every 2 hours;
• follow the recommendations of the Hotel staff to minimize the congestion of people, the use of skin antiseptics to ensure hand hygiene;
• observe the time of the provision of food rations determined at the time of placement; in other cases, use an alternative service of food delivery to the room by making a preliminary order on the eve of the day of the actual provision of the service.

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